Question 1

Where do you ship from?

Accepted Answer

Our products are shipped from the United States.

Question 2

Do you ship internationally?

Accepted Answer

Currently, we only ship to United States. We will try our best to bring our products to more regions in the world.

Question 3

How long will you ship my order after I order it?

Accepted Answer

All orders will be shipped within 2-5 days after the payment is finished.

Question 4

How to calculate shipping cost?

Accepted Answer

We offer Free Expedited Shipping for all orders in the contiguous United States.

Question 5

Why my package status did not update for several days?

Accepted Answer

If it's an order already on the way, it's very common that the tracking information hasn't been updated for several days. Especially when the package passes through customs or after boarding, the tracking information may not be updated for a period of time.

Question 6

What's your shipping & return policy?

Accepted Answer

Please click here to learn more about the shipping & return policy.

Question 7

Can I return defective,damaged or incorrect items?

Accepted Answer

If your product is defective, damaged, or incorrect at the time of receipt, please contact us at cs@e.kingsyard.com.?with your order number and valid photo proofs within 48 hours. For all requests, we will confirm the reason; If it is due to manufacturer or product issues, we will take responsibility and replace a new one for you without any cost.

Question 8

How to return the items?

Accepted Answer

1. The products must be in their original packaging with all tags attached.
2. Contact us at cs@e.kingsyard.com. with your order number and the reason for return and the photos of the product you received.
3. When received the returned package, we will check the package's conditions.
4. Once confirmed, our customer service will deal with it for you.

Question 9

How long do I have to return the items?

Accepted Answer

For guest customers, we offer free returns within 30 days upon delivery; if you have registered to be Kingsyard members, we will extend it to 45 days.

Question 10

When will I get my refunds?

Accepted Answer

Usually, it will take 3-5 business days for you to receive the refunds after we confirmed your request.

Question 11

What should I do if my refund is incorrcet?

Accepted Answer

If the amount of refund you received is incorrect, please contact us at cs@e.kingsyard.com. with a screenshot of the refund you received. We will check as soon as possible what causes the refund error and correct it.

Question 12

How to place order?

Accepted Answer

1. Find the product you like, then click "check now" to enter the checkout page.
2. Fill in the shipping address, choose the shipping method, choose the payment method.
3. Fill in the account information and click "pay now" after verification. You will receive an order confirmation email after successful payment. Please check the order information carefully. If you have any questions, please feel free to contact us at cs@e.kingsyard.com.

Question 13

Is it safe to order on your website? Will you protect my personal and payment information?

Accepted Answer

Yes, we take your privacy of your information seriously, and apply trustworthy third-party software including Secure Sockets Layer ('SSL') for all financial transactions.

Question 14

Can I make changes to my orders after it was placed?

Accepted Answer

Sorry, you can't make changes to your order once it's placed. Our system will receive your order and starts processing your order once it's placed, and our shipping department will receive the order and start the shipping so please make sure to check the information carefully when placing the order.

Question 15

How to change my order address?

Accepted Answer

1. If you have registered an account on our website but have not placed an order, you can click "sign up/login" - "sign-in" - "my account" - "edit your shipping address" to change.
2. If you have already placed an order, please contact us at cs@e.kingsyard.com. with your correct address.

Question 16

What if I filled in the wrong address when placing the order?

Accepted Answer

You should contact us at cs@e.kingsyard.com. asap, we will try our best to correct it for you while we can not assure you we can get it right because our shipping department will ship the orders according to our order system. You will have to take the responsibility for filling the wrong address.

Question 17

How to cancel my order?

Accepted Answer

If your order has been shipped, it cannot be canceled. If your order has not been shipped, please contact us at cs@e.kingsyard.com. with a cancellation request.

Question 18

Why I didn't receive the order confirmation email?

Accepted Answer

If you don't receive an order confirmation email, there may be the following reasons.
1. You didn't complete the payment.
2. You filled in the wrong email.
If all the above are verified, please contact us at cs@e.kingsyard.com..

Question 19

How to track my orders?

Accepted Answer

You just need to click - "track your order" - enter your payment email and order number to track.

Question 20

What's the meaning of processing about the status?

Accepted Answer

Processing means that your order is being tailored. We will ship it soon. Please do not worry.

Question 21

I saw your products on other ecommerce platforms like Amazon and eBay, are they legit?

Accepted Answer

Yes, we have our official Amazon and Walmart storefronts. They are legit. Please feel free to make your purchase there if you want.

Question 22

What payment methods do you accept?

Accepted Answer

We accept credit cards(American Express, Mastercard, Visa) and PayPal as payment methods.We take your security very seriously, therefore your details are safe with us.

Question 23

Can I pay using multiple cards or payment methods?

Accepted Answer

Sorry, our payment methods don't support using multiple cards or payment methods on one order.

Question 24

How to pay with PayPal?

Accepted Answer

1. Find the product you like and choose the size and color. Then click "buy now" to enter the checkout page.
2. Fill in the shipping address , choose the shipping method, choose the payment method - PayPal.
3.Log into your PayPal account and enter your payment information. Click "pay now"

Question 25

Why did I fail to pay with credit card?

Accepted Answer

First, check if your credit card has a balance available to pay for the order. Then, this may be caused by the network. We suggest you log out and close our website page. After a while, log in again with another browser. If it still doesn't work, please contact us at cs@e.kingsyard.com..

Question 26

How to cancel my pending orders?

Accepted Answer

Generally speaking, only when the payment is completed can your order be placed successfully. If your order is in the status of payment pending, we will not receive your order.

Question 27

Can I purchase by telephone?

Accepted Answer

Generally speaking, we suggest you place an order on the website. But if these payment methods on the website don't work, please contact us. at cs@e.kingsyard.com..

Question 28

Do you charge tax for each order?

Accepted Answer

Currently we only have online sales channels and our company located in tax-free states, so you don't need to pay for taxes at the moment.

Question 29

Do you offer repair services?

Accepted Answer

If your product becomes invalid due to a manufacturing defect, we will repair or replace it without any charge at our discretion. Please kindly note that only original, unaltered or unmodified items, and workmanship are covered.This warranty does not cover the damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over a long time of use. We offer a one-year unconditional warranty. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Question 30

Will my product be repaired or replaced?

Accepted Answer

If the warranty of your Kingsyard product becomes invalid due to a manufacturing defect in materials or workmanship, we would love to repair the item in the first place, free of charge. If the product is not repairable, or the repairing cost of the item exceeds the cost of a replacement, we will certainly exchange it for you.

Question 31

Will i will be charged for shipping?

Accepted Answer

Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. Customer Service will contact you directly to ask for your permission of repairing your item or not. Please kindly note that the products repaired or replaced under warranty will be shipped back to you free of charge.

Question 32

How much is the repair cost?

Accepted Answer

The cost of non-warranty repair varies from one to another, and it depends on the material cost and the time period it takes for repairing. After your product is evaluated, we will send you a letter with the final repair costs and request that you call us to approve the charges.

Question 33

How long it will take for replacement or repair?

Accepted Answer

Our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please contact our CS team.

Question 34

What's the warranty policy?

Accepted Answer

You can check more details on our "Lifetime Warranty" page.

Question 35

How to claim my warranty?

Accepted Answer

You can find the claim "Lifetime Warranty" page in our footer links, or just visit here.

Question 36

Where can I find a promotion code?

Accepted Answer

You can find in our website, social platforms and deals websites. Join our loyalty rewards program, you will get more exclusive discounts.

Question 37

Can I stack mutiple codes on the same order?

Accepted Answer

Sorry, you can't stack discounts on the same order. You can choose to use the biggest discounts to use.

Question 38

Can I use discount codes when purchasing and where to use it?

Accepted Answer

Yes you can use discount codes if they are still valid to use. You can enter it when checkout.

Question 39

I forgot to add my promo code! Now what?

Accepted Answer

Don't worry, Email us at cs@e.kingsyard.com., we will handle it ASAP.

Question 40

Do you offer discounts for military workers?

Accepted Answer

Yes, we honor these people for their contributions! To apply for military discounts, visit here.

Question 41

Do you offer dropshipping?

Accepted Answer

Yes, if you want to do dropshipping, please contact us at cs@e.kingsyard.com..

Question 42

Do you offer special discount for wholesale?

Accepted Answer

Yes, if you want to wholesale on our website, please contact us at cs@e.kingsyard.com.?before placing an order. We will offer a special discount according to the actual situation.

We are here to help you!

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