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FIND ANSWERS FAST
From orders to bird feeding tips, we’ve got you covered. Explore our most common questions and get the help you need.
We are here to help you!
PROMOTION
Where can I find a promotion code?
You can find in our website, social platforms and deals websites. Join our loyalty rewards program, you will get more exclusive discounts.Can I stack mutiple codes on the same order?
Sorry, you can't stack discounts on the same order. You can choose to use the biggest discounts to use.Can I use discount codes when purchasing and where to use it?
Yes you can use discount codes if they are still valid to use. You can enter it when checkout.I forgot to add my promo code! Now what?
Don't worry, Email us at [email protected]., we will handle it ASAP.
Do you offer discounts for military workers?
Yes, we honor these people for their contributions! To apply for military discounts, visit here.
Do you offer dropshipping?
Yes, if you want to do dropshipping, please contact us at [email protected]..
Do you offer special discount for wholesale?
Yes, if you want to wholesale on our website, please contact us at [email protected].?before placing an order. We will offer a special discount according to the actual situation.
PAYMENT
What payment methods do you accept?
We accept credit cards(American Express, Mastercard, Visa) and PayPal as payment methods.We take your security very seriously, therefore your details are safe with us.Can I pay using multiple cards or payment methods?
Sorry, our payment methods don't support using multiple cards or payment methods on one order.How to pay with PayPal?
- 1. Find the product you like and choose the size and color. Then click "buy now" to enter the checkout page.
- 2. Fill in the shipping address , choose the shipping method, choose the payment method - PayPal.
- 3.Log into your PayPal account and enter your payment information. Click "pay now"
Why did I fail to pay with credit card?
First, check if your credit card has a balance available to pay for the order. Then, this may be caused by the network. We suggest you log out and close our website page. After a while, log in again with another browser. If it still doesn't work, please contact us at [email protected]..
How to cancel my pending orders?
Generally speaking, only when the payment is completed can your order be placed successfully. If your order is in the status of payment pending, we will not receive your order.Can I purchase by telephone?
Generally speaking, we suggest you place an order on the website. But if these payment methods on the website don't work, please contact us. at [email protected]..
Do you charge tax for each order?
Currently we only have online sales channels and our company located in tax-free states, so you don't need to pay for taxes at the moment.
MY ORDERS
How to place order?
- 1. Find the product you like, then click "check now" to enter the checkout page.
- 2. Fill in the shipping address, choose the shipping method, choose the payment method.
- 3. Fill in the account information and click "pay now" after verification. You will receive an order confirmation email after successful payment. Please check the order information carefully. If you have any questions, please feel free to contact us at [email protected].
Is it safe to order on your website? Will you protect my personal and payment information?
Yes, we take your privacy of your information seriously, and apply trustworthy third-party software including Secure Sockets Layer ('SSL') for all financial transactions.Can I make changes to my orders after it was placed?
Sorry, you can't make changes to your order once it's placed. Our system will receive your order and starts processing your order once it's placed, and our shipping department will receive the order and start the shipping so please make sure to check the information carefully when placing the order.How to change my order address?
- 1. If you have registered an account on our website but have not placed an order, you can click "sign up/login" - "sign-in" - "my account" - "edit your shipping address" to change.
- 2. If you have already placed an order, please contact us at [email protected]. with your correct address.
What if I filled in the wrong address when placing the order?
You should contact us at [email protected]. asap, we will try our best to correct it for you while we can not assure you we can get it right because our shipping department will ship the orders according to our order system. You will have to take the responsibility for filling the wrong address.
How to cancel my order?
If your order has been shipped, it cannot be canceled. If your order has not been shipped, please contact us at [email protected]. with a cancellation request.
Why I didn't receive the order confirmation email?
- If you don't receive an order confirmation email, there may be the following reasons.
- 1. You didn't complete the payment.
- 2. You filled in the wrong email.
- If all the above are verified, please contact us at [email protected]..
How to track my orders?
You just need to click - "track your order" - enter your payment email and order number to track.
What's the meaning of processing about the status?
Processing means that your order is being tailored. We will ship it soon. Please do not worry.I saw your products on other ecommerce platforms like Amazon and eBay, are they legit?
Yes, we have our official Amazon and Walmart storefronts. They are legit. Please feel free to make your purchase there if you want.
SHIPPING & DELIVERY
Where do you ship from?
Our products are shipped from the United States.Do you ship internationally?
Currently, we only ship to United States. We will try our best to bring our products to more regions in the world.How long will you ship my order after I order it?
All orders will be shipped within 2-5 days after the payment is finished.How to calculate shipping cost?
We offer Free Expedited Shipping for all orders in the contiguous United States.Why my package status did not update for several days?
If it's an order already on the way, it's very common that the tracking information hasn't been updated for several days. Especially when the package passes through customs or after boarding, the tracking information may not be updated for a period of time.
RETURNS & REFUND
What's your shipping & return policy?
Please click here to learn more about the shipping & return policy.
Can I return defective,damaged or incorrect items?
If your product is defective, damaged, or incorrect at the time of receipt, please contact us at [email protected].?with your order number and valid photo proofs within 48 hours. For all requests, we will confirm the reason; If it is due to manufacturer or product issues, we will take responsibility and replace a new one for you without any cost.
How to return the items?
- 1. The products must be in their original packaging with all tags attached.
- 2. Contact us at [email protected]. with your order number and the reason for return and the photos of the product you received.
- 3. When received the returned package, we will check the package's conditions.
- 4. Once confirmed, our customer service will deal with it for you.
How long do I have to return the items?
For guest customers, we offer free returns within 30 days upon delivery; if you have registered to be Kingsyard members, we will extend it to 45 days.When will I get my refunds?
Usually, it will take 3-5 business days for you to receive the refunds after we confirmed your request.What should I do if my refund is incorrcet?
If the amount of refund you received is incorrect, please contact us at [email protected]. with a screenshot of the refund you received. We will check as soon as possible what causes the refund error and correct it.
WARRANTY
Do you offer repair services?
If your product becomes invalid due to a manufacturing defect, we will repair or replace it without any charge at our discretion. Please kindly note that only original, unaltered or unmodified items, and workmanship are covered.This warranty does not cover the damage caused by accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over a long time of use. We offer a one-year unconditional warranty. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.Will my product be repaired or replaced?
If the warranty of your Kingsyard product becomes invalid due to a manufacturing defect in materials or workmanship, we would love to repair the item in the first place, free of charge. If the product is not repairable, or the repairing cost of the item exceeds the cost of a replacement, we will certainly exchange it for you.Will i will be charged for shipping?
Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. Customer Service will contact you directly to ask for your permission of repairing your item or not. Please kindly note that the products repaired or replaced under warranty will be shipped back to you free of charge.How much is the repair cost?
The cost of non-warranty repair varies from one to another, and it depends on the material cost and the time period it takes for repairing. After your product is evaluated, we will send you a letter with the final repair costs and request that you call us to approve the charges.How long it will take for replacement or repair?
Our typical turnaround time is 6-8 weeks from the day we receive your product at our facility until it is returned to you. If you have further questions, please contact our CS team.What's the warranty policy?
You can check more details on our "Lifetime Warranty" page.
How to claim my warranty?
You can find the claim "Lifetime Warranty" page in our footer links, or just visit here.